Home Top Stories Accelerate e-services to boost efficiency – Finance Minister told GRA
A senior Minister in the Office of the President with responsibility for Finance, Dr Ashni Singh has urged the Guyana Finance Authority (GRA) to accelerate the implementation of its electronic services to foster a more efficient operation.
Dr Singh raised this accusation during a visit to the agency’s Camp Street headquarters last week, when he stressed that e-services are essential to serve the public effectively, according to the Department of Public Information (DPI).
“I know you have a big agenda for using digital information technology to improve taxpayer interaction with GRA. I urge you to accelerate this program, paying due attention to the areas of safety and the quality of the solutions you use, so that we get to the point where taxpayers, large, corporate or individual, or people processing border trade transactions or port of entry, their experience reflects this modernization, ”said the Minister.
GRA launched the first phase of its e-service back in 2018. It said it is moving toward increasing the use of technology to enhance the overall experience of taxpayers in interacting with GRA.
The first step allows taxpayers to file multiple returns and provides a facility for taxpayers to request refunds and compliance.
Dr Singh said that services like e-filing must be the norm and taxpayers must be able to interact with GRA digitally to carry out their transactions.
“If they have to come in to renew their driving license, they have to be able to do that efficiently. This long queue business and congestion and tent everywhere and people having to wait long hours, I think a lot more needs to be done to make sure we facilitate people’s transactions in an efficient, timely and client friendly way. “
He urged the agency to consider other ways it could improve citizens’ experience with the revenue authority.